I am using R1 with the iQ Hub and App

R1 Direct to Hub

At present we are aware of an issue preventing new R1s operating successfully directly with the iQ App. We are looking into the cause and a fix for this.

Customers currently experiencing a problem with this configuration should contact Herschel directly using the form below so we can fix the issue with our workaround solution so you can manage your heating with your iQ App.


Please fill out and submit this form to our support desk with as much information as possible (what else is happening? What error messages are you getting?) and please attach screenshots to your form to enable a better response from one of our technicians.